AIRPORT OPERATIONS FOUNDATION - IATA DIPLOMA

**Please enquire for exact course dates and times**

WHY AIRPORT OPERATIONS FOUNDATION DIPLOMA ?
This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.

OBJECTIVES
Upon completion of this diploma you will be able to :
▪ Understand the role airports play in the economy
▪ Discover the various airport customers and partners
▪ Gain knowledge about the multiple operational and business functions of airports
▪ Acquire the tools to apply your knowledge and skills to your airport environment

DIPLOMA CONTENT
Airport Operations
• Operational functions of the airport
• Rescue, firefighting and other support services
• Airport issues and challenges
• The future of airports
• Technological developments

Aviation Security Awareness
• Current threats to the aviation industry
• Aviation security regulations and the international organizations behind them
• Airport access control for people and vehicles
• Passenger, baggage, cargo, mail and catering security basics
• Common airport and in-flight security measures for responding to threats

Passenger Ground Services with Amadeus Altéa DCS
• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness
• Managing passenger interactions

Basic Airside Safety
• The airport environment
• Security and Safety
• Traffic rules at the ramp
• Fire and first aid.

Upon successful completion of the course. Participants will receive an IATA Certificate or Diploma