Root Cause Analysis

Course Benefits
Explain what is root cause analysis.
Explain the objectives of root cause analysis.
Explain how to apply root cause analysis.
Describe the problem solving process.
Understand and apply root cause analysis tools.
Develop efficient corrective action plans.
Understand and apply system monitoring tools.

Who shoud attent
Airline and ground service provider
Safety and quality managers
Quality and safety staff
Operations supervisors
Investigators

Content
Chapter 1: Introduction to Root Cause Analysis  

What is root cause analysis?
Why root cause analysis?
When root cause analysis?
How to determine root cause analysis?
Common errors in root cause analysis
Chapter 2: Problem solving process

Introduction of problem solving process.
Identify the problem.
Defining the problem
Tools for problem definition
Understanding the problem
Tools for problem understanding.
Identify the root cause
Tools for root cause identification  
Establishing corrective actions.
Monitoring the system
Tools for monitoring the system.